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The Troubleshooting Cisco
Unified Communications Systems (TUC) course equips network
professionals with the knowledge and skills required to troubleshoot
Cisco Unified Communications systems and solutions in different
deployments. TUC teaches troubleshooting methodology, triage,
resources, tools, and fixes at the integrated system or solution level,
and for components such as Cisco Unified CallManager, Cisco Unity,
videoconferencing, and infrastructure. This is a troubleshooting course
and the learners should spend 60–70 percent of their time in the lab.
Objectives
Upon finishing this course, you will be able to:
Use a systematic methodology to troubleshoot Cisco
Unified Communication systems by using knowledge of tools and reports
that help isolate Cisco Unified Communication system problems
When given a trouble call that has been
categorized as a Cisco Unified CallManager-related issue, isolate the
specific problem, propose a solution, and, where appropriate, implement
the solution
Diagnose a call setup issue and resolve the issues
Troubleshoot the quality of both voice and video streams
Given a trouble call that has been isolated to a
Cisco Unified Communications system component application, the learner
will be able to isolate the specific problem, propose a solution, and,
where appropriate, implement the solution.
Importance
The course is of utmost importance for network personnel involved in
operating and troubleshooting Cisco Unified Communications Solution.
Target Audience
The primary audience for
this course comprises network administrators and engineers. The
secondary audience for this course includes system engineers and may
also include network managers.
Prerequisite Knowledge
Sound fundamental networking knowledge
Voice fundamentals: Cisco Voice over IP (CVOICE)
Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 and Part 2 (CIPT1 and CIPT2)
Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK)
An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS)
Course Outline
A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
Introducing Cisco Unified Communications Systems Troubleshooting
Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
Course Schedule 
